Frequently asked questions

Choose from Tropical Nectar (passionfruit, orange, and guava), Island Breeze (pineapple and coconut), and Golden Sunrise (mango and orange). Shop our flavors.

Each flavor pouch contains 15 individually packaged sticks. Check the product label for ingredients, serving directions, and allergen information before use.

Choose a one-time purchase or Subscribe & Save when ordering. For subscriptions, review the recurring price, delivery interval, and terms at checkout before placing your order.

Sign in to the subscription portal to view your deliveries and the flavor, quantity, schedule, payment, and cancellation options available for your plan. Make changes before your next billing date. Orders already processed, fulfilled, or shipped may not be eligible for cancellation and are subject to our return and refund policy.

Orders are typically processed within 2–5 business days, excluding weekends and holidays. Processing may take longer during product launches, preorders, holidays, promotions, or other busy periods.

Delivery time is additional and depends on your location, shipping method, and carrier. Once your order ships, you will receive a shipping confirmation email with tracking information when available. See our shipping policy.

Available destinations, shipping methods, and rates are shown at checkout for your address and order. Any free shipping promotion is subject to its stated minimum and location requirements. Delivery dates are estimates. See our shipping policy for details.

Email marketing@muawellness.com as soon as possible with your order number and the requested change. We cannot guarantee changes after an order has been placed or processed. Please check your address carefully before checkout.

You have 30 days after receiving your order to request a return. Supplement products must be unopened, unused, untorn, sealed, in their original packaging, and accompanied by a receipt or proof of purchase.

Opened supplements cannot be returned for taste preference. Damaged, defective, incorrect products or verified quality issues are reviewed separately. Other exclusions apply. Read our full return and refund policy and contact us before sending anything back.

First email marketing@muawellness.com to request a return. If approved, we will send return instructions. Returns sent without prior approval will not be accepted.

Our return address is:
Mua Wellness
42 E 1100 S St #2
American Fork, UT 84003

Return shipping may be your responsibility unless otherwise approved. See our return and refund policy.

Contact marketing@muawellness.com immediately with your order number, a description of the issue, and photos of the product, packaging, and shipping box when applicable.

Do not consume a product if its packaging arrives torn, punctured, opened, leaking, or visibly tampered with. After reviewing the issue, we will work to make it right through a replacement, store credit, or refund when appropriate.

We will notify you after receiving and inspecting your return. If approved, your refund will be sent to your original payment method within 10 business days. Your bank or card provider may need additional processing time.

If more than 15 business days have passed since approval, email marketing@muawellness.com. Original shipping costs are generally non-refundable unless the return is due to our error. See our return and refund policy.

Email marketing@muawellness.com or visit our contact page. For an order question, include your order number so we can help.